Online Banking – Innovative Words http://innovativewords.com/ Wed, 03 Aug 2022 13:59:09 +0000 en-US hourly 1 https://wordpress.org/?v=5.9.3 https://innovativewords.com/wp-content/uploads/2021/04/default.png Online Banking – Innovative Words http://innovativewords.com/ 32 32 How to handle it when someone asks you how much you paid for your pet https://innovativewords.com/how-to-handle-it-when-someone-asks-you-how-much-you-paid-for-your-pet/ Wed, 03 Aug 2022 12:53:26 +0000 https://innovativewords.com/how-to-handle-it-when-someone-asks-you-how-much-you-paid-for-your-pet/ MASAHIKO NARAGAKI / iStock.com You’ve just expanded your family in a very cute and furry way – or maybe you’ve had your pet for a while now. Either way, you were a little surprised when a friend, family member, or complete stranger asked you how much you paid for your pet. Check Out: 9 Dollar […]]]>

MASAHIKO NARAGAKI / iStock.com

You’ve just expanded your family in a very cute and furry way – or maybe you’ve had your pet for a while now. Either way, you were a little surprised when a friend, family member, or complete stranger asked you how much you paid for your pet.

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It’s hard to know how to react, because you don’t want to be rude, but you also might not be comfortable sharing this information. Christos Philippou, owner and trainer at Delaware K9 Academy, based in Wilmington, Delaware, said he often teaches clients how to communicate with strangers about issues related to their dog.

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“If someone asked me how much I paid for my dog, I would give a general price range,” he said. “Maybe $500 less to $500 more.”

He said he would also offer a quick comment on the research he did before choosing his pet, the reputable breeding and the quality of the animal.

“Good breeders aren’t cheap and cheap breeders aren’t good, so you definitely get what you pay for,” he said. “I tend to say that most purebreds cost around $X anyway, so I felt comfortable paying $X for a quality breeder who does health testing, etc.”

What if you don’t want to share?

If your first instinct is to not answer the question at all, Laura Doyle, a New York Times bestselling author with more than 20 years of relationship coaching experience, says she understands.

“You might want to say something like, ‘It’s none of your business,’ and I tend to agree with you, but that might sound abrasive,” she said. “The other person will feel attacked, for asking what they thought was an innocent question, and antagonism is usually met with more antagonism.”

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She said you don’t necessarily have to answer the question directly.

“Injecting a little humor into the script can get the point across,” she said. “Something like my right arm and my left leg, but his kindness is worth it.”

Alternatively, she said you could come up with a smart redirect.

“Answer their question with a question – something like are you looking to adopt?” she says. “In this case, you can change the subject by directing the focus to what they really want to know, for example, should they do the same?”

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Think about why you are being asked this question

Jodi RR Smith, president of Marblehead, Massachusetts-based Mannersmith Etiquette Consulting, said there were three main reasons for asking for a pet price.

“Your ability to determine the reason will help inform how you respond,” she said.

She said the former is purely self-righteous.

“This person asks for the price of your pet as a quick prelude to his kick-off sermon on why you should adopt,” she said. “You don’t need to provide the price, or justify your decision.”

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If they start giving you an “adopt, don’t buy” speech, she said to be okay with them.

For example, “pet stores are horrible, and even worse, some of these scam messages for puppies online,” she suggested saying. “I’m so glad the regulations in so many states are eliminating unlicensed breeders and internet scams. Hey, I know the shelters accept towel donations, do you know if they accept other sheets? »

She said the second reason people ask about your pet’s price is because they’re nosy.

“They know, especially during the pandemic, that puppy prices have gone up and they’re just super curious,” she said.

In this case, she said you can be vague with your answer.

For example, she said you could say, “That’s a good question. When we contacted the breeder, he told us that we would have to wait two years. But then we got an email that Fido’s mom had a litter of 11 and they would have a puppy for us. We were so thrilled. He’s been so busy with training at home, but we’ll get there. What did you do this summer?

Smith said the final reason for this type of question is that the person is looking for a new puppy and gathering information to budget appropriately. In this case, she said to refer them to the breeder’s website.

“God, we booked Fido eons ago and I’m not sure of the current price,” she suggested saying. “If you are interested let me know and I will send you the website. What breeds are you considering?

Essentially, if you’d like to split the cost of your pet, Smith said, you should feel free to do so.

“However, if you consider it personal and private, you may acknowledge the question without ever answering it,” she said.

If you think this question is taboo, she agrees with you.

“Who can resist the temptation to pet a new puppy? she says. “Nobody. But who should resist asking the price? Everyone. Just like you have to wait to ask the owner before you hug that ball of fuzz, you have to stifle your desire to play the ‘Price is Right.’

It’s really nobody else’s business whether you paid a lot, little or nothing for your pet. Therefore, you should never feel pressured to divulge more information than you are comfortable sharing.

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About the Author

Jennifer Taylor is a West Coast-based freelance writer with over a decade of experience writing about anything and everything. Since earning her MBA, personal finance has been her favorite subject, as she is passionate about writing stories that educate, inform and empower. Specifically, she specializes in budgeting, debt repayment, savings and retirement.

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Scotiabank study reveals five banking challenges for newcomers to Canada https://innovativewords.com/scotiabank-study-reveals-five-banking-challenges-for-newcomers-to-canada/ Mon, 01 Aug 2022 13:44:25 +0000 https://innovativewords.com/scotiabank-study-reveals-five-banking-challenges-for-newcomers-to-canada/ First-hand experiences shared by newcomers highlight the challenges of finding a solid financial footing As Canada continues to rebuild from the impact of the pandemic, immigration will act as a key economic driver that can help address labor shortages and strengthen the social and economic fabric of our communities. Scotiabank recently conducted research to better […]]]>

First-hand experiences shared by newcomers highlight the challenges of finding a solid financial footing

As Canada continues to rebuild from the impact of the pandemic, immigration will act as a key economic driver that can help address labor shortages and strengthen the social and economic fabric of our communities.

Scotiabank recently conducted research to better understand the experiences of newcomers when moving Canada. This included in-depth interviews with newcomers and the financial advisors who serve them, to learn more about the unique challenges they face when starting out in life. Canada.

Research found that newcomers most often feel worried, overwhelmed and confused about their finances and navigating the Canadian banking system.

High rental costs, obtaining proper documentation and identification, purchasing a cellphone and credit card, and finding employment were identified as common challenges shortly after their arrival in Canada. Research has found that lack of knowledge of the financial system and cultural norms exposes newcomers to financial fraud, targeting them for internet and telephone scams.

Research also found that newcomers take a long-term view when it comes to achieving financial success in Canada.

“At Scotiabank, we want to help newcomers Canada find their financial footing from the start because the long-term financial success of Canada it depends,” said Terri-Lee Weeks, Executive Vice President of Retail Clients at Scotiabank. “We know that newcomers often choose to come Canada in the hope of living a better quality of life with access to greater opportunities. However, upon arrival, they continue to face challenges that can have a long-term impact on their lives as well as on the Canadian economy in general. We can help break down barriers by providing the right advice and expertise. »

The research revealed the main motivations for coming to Canada include the search for a better quality of life and a better future, career opportunities in Canada, and bring families together. Scotiabank start right® The program offers targeted support for newcomers, ranging from unlimited no-fee international money transfers and no-fee accounts for the first year to the qualified and inclusive expertise of welcoming counselors across the country.

Based on the 5 main challenges to start from the beginning CanadaScotiabank offers the following general banking advice for newcomers who want to set themselves up for success beyond the basics:

  1. Develop your financial literacy
    The Canadian financial and banking system is very different from other countries. With a slew of new abbreviations and terminologies to learn, newcomers may be confused by a seemingly complicated system. Newcomers surveyed identified concise and easy-to-digest explanations of Canadian banking terms as a positive factor in helping them gain financial literacy in Canada. Scotiabank start right® Web page has a selection of articles that can help new Canadians understand all facets of Canadian banking. Scotiabank advisors are also always available to answer your questions or provide further explanation of banking terminology in various languages.
  2. Know how credit products work and how to start building credit
    A constant source of frustration for newcomers Canada experience is the roadblocks caused by a lack of Canadian credit score history. The approval process to get a credit card and start building a credit score can often be slow and tedious, with foreign workers often required to have a pay stub before being approved. Scotiabank start right® program allows you to qualify for your first credit card with a limit of up to $15,000, without providing a credit history first. This will help you start building your credit score as soon as you arrive at Canada.
  3. Access online banking
    Newcomers surveyed highlighted the need for additional assistance on how to effectively use and navigate banking tools such as the website and mobile app, make wire transfers, and use the tools investment online. Scotiabank offers online advice to help new customers get started with online banking.
  4. Explore the different credit card options that might be available to you
    Lack of eligibility for premium credit cards was identified as another issue for newcomers. Canada. Despite saving money to cover their spending on the card, the required documents and immigration status meant they were often limited to entry-level credit cards with insufficient minimum credit limits for initial spending, in especially for those arriving with a family. Scotiabank offers a wide range of credit cards for newcomers, and a Scotiabank advisor can help you choose the right one for you.
  5. Beware of fraud
    The new comers Canada are often looking for opportunities to generate revenue, but may be exposed to incidents of fraud. It is important to know how to recognize, reject and report the most common types of scams. In phishing scams, fraudsters posing as government agencies, banks, communication providers, or other businesses send text messages to potential victims tricking them into providing personal or financial information that can be used to commit financial crimes. Mail and loan scams offer the promise of financial gain for an upfront fee, but once these fees are paid, no money is paid out.
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Stuck with an invoice? Try These Pro Tips for a Successful Credit Card Chargeback https://innovativewords.com/stuck-with-an-invoice-try-these-pro-tips-for-a-successful-credit-card-chargeback/ Sat, 30 Jul 2022 08:53:12 +0000 https://innovativewords.com/stuck-with-an-invoice-try-these-pro-tips-for-a-successful-credit-card-chargeback/ American consumers have discovered a new hobby during the pandemic: credit card chargebacks. Here is … [+] how to win your next litigation. Getty American consumers have discovered a problematic new hobby during the pandemic: credit card chargebacks. And there’s almost no industry where customers love credit card disputes more than travel. The numbers are […]]]>

American consumers have discovered a problematic new hobby during the pandemic: credit card chargebacks. And there’s almost no industry where customers love credit card disputes more than travel.

The numbers are “discordant,” says Monica Eaton-Cardone, co-founder of Chargebacks911, a company that protects businesses from chargebacks. In a recent survey, 65% of businesses surveyed reported an increase in chargeback fraud.

“This is a particularly disturbing finding because merchants had hoped that the explosion of chargebacks and payment disputes in the age of COVID would begin to recede as our lives return to normal,” she says. “But clearly it’s a new normal there.”

Customers also end up with unexpected bills

From the customer’s point of view, it’s just as shocking.

Often, travel agencies stick their customers with unexpected bills. These include tour operators or cruise lines requiring customers to accept credit even when the company cancels an excursion or sailing. This summer we even saw air passengers with canceled flights, where the airline charges them Again to arrive at destination.

These accusations are false. A credit card dispute under the Fair Credit Billing Act (FCBA) is often the best — and sometimes the only — way to get the refund you deserve. Credit card chargebacks are complicated and confusing, as I note in my comprehensive guide to credit card disputes. But when an airline, car rental company, or hotel charges you fees you don’t deserve, they can be your best friend too.

This is part one of a two-part series on credit card disputes in the travel industry. Today we’re talking practical remedies for travelers stuck with a bill they weren’t expecting. Tomorrow I’ll share stories of customers who used a credit card dispute to get what they deserved.

Your chances of winning in a credit card dispute are pretty decent. Companies fight only 43% of the disputes filed against them. And only 12% of chargebacks are reversed in favor of the business. But there are ways to improve your odds. These involve carefully considering the merits of your credit card dispute, using chargebacks sparingly, and keeping your eyes on the clock.

And here comes a shocker: a dispute may not even be necessary. You may be able to get a refund by asking politely.

Should you file a credit card chargeback?

Experts say chargebacks aren’t the answer to every billing disagreement. Far from it, in fact.

“A dispute is different from a simple refund request,” says customer service expert Shep Hyken. “If the airline or hotel agrees to immediately honor a refund request, that’s a refund. Otherwise, it’s not a credit card dispute.”

The FCBA gives you 60 days to file a chargeback when you receive your credit card bill. But many cards give you 120 days or more to file a dispute, although the law doesn’t protect disputes filed outside the required period.

The rules allow you to dispute charges that you did not authorize. So, for example, if another guest ordered room service from your hotel and put it on your bill, you can dispute that charge. Also questionable: incorrect billing, for example if your ticket costs $120 and your airline charged you $1,200. The other major category is undelivered goods or services. This may mean that you paid for a cruise, but the cruise line canceled and pressured you to accept a voucher, which is a common problem.

Knowing the difference between a refund request and a dispute is important. Experts say you’ll want to give the company time to resolve the issue before contesting the charges. If the company refuses, you can dispute the charges.

Filing a chargeback is easier than ever

Before online banking, you had to call your bank or credit card company to file a chargeback. Not anymore. You can file a credit card dispute on your bank’s website or mobile app.

That’s sometimes a problem, says Rafael Lourenco, executive vice president of ClearSale, a software company that provides e-commerce fraud protection services. “Card issuers are making it easier for customers to avail themselves of a sometimes undeserved refund,” he says. This allows customers to accept this simple solution instead of trying to contact the merchant directly to resolve the issue.

He says that once you file the chargeback, time is on your side. Your cardholder agreement gives you between 120 and 180 days to file a chargeback on a credit card purchase. But merchants need to respond to chargebacks much faster. Visa’s latest complaints resolution initiative has reduced the time it takes for merchants to respond to chargebacks from 45 to 30 days. Merchants barely have time to gather enough evidence, which increases the chances of winning.

If you’re a beginner, you’re probably a winner

If you’ve never filed a credit card dispute and are thinking of doing so, today is your lucky day.

“Banks will almost always side with the consumer if this is their first time disputing a charge,” says Roy Firestein, CEO of Autohost, a company that provides dispute resolution services. “However, people who have sought the dismissal of multiple charges are more likely to lose those cases if enough rebuttal evidence is submitted.”

Some merchants use security software, which generates evidence that they use to counter a chargeback. This speeds up the process but also disadvantages consumers, who still do everything manually.

watch the clock

It seems contradictory: you want to give a company time to solve the problem. But you don’t wanna wait too long, since the clock is ticking. Solution: Watch the clock and be decisive, experts say.

Chloe Choe, who blogs about personal finance, recalls a recently canceled flight. “I contacted the airline several times and was told I would receive a refund on a certain date, only to have that date pushed back twice,” she recalls. Fearing that the airline might try to reduce her 60 days, she contacted her bank. “I filed a credit card dispute – and I won,” she says.

She says having all the paperwork helped. She had proof that she had contacted the airline. The documents showed that she had tried to get a refund and that the company had promised her a refund. Litigation departments sometimes treat a written promise as the equivalent of a credit score, and you win.

Remember that a credit card chargeback is a last resort

Experts say one of the keys to a successful credit card chargeback is to exhaust all other options. Your bank or credit card issuer may even require that you give the company a chance to respond and resolve the issue.

“Chargebacks should never be your first course of action if you’re unhappy with a purchase or service,” says Gates Little, CEO of banking site altLINE Sobanco. “You must first request a refund from the merchant through their refund policy and process.”

The travel company’s policy is important, he says, because it outlines your rights to a refund. Some travel agencies, including airlines, offer non-refundable tickets. This makes a credit card dispute almost unwinnable.

These pro tips (check your claim carefully, keep your number of claims to a minimum, and watch the clock) can guarantee the success of your next credit card chargeback.

Is a credit card dispute the right choice?

But do we have to go all the way? Eaton-Cardone of Chargebacks911 says maybe not.

“Consumers are scared and times are tough. A lot of families are tightening their budgets these days. So on the one hand, I understand,” she says. “But the problem with filing a chargeback complaint with your bank, instead of first seeking a refund directly from the company, is that chargebacks aren’t just a safe and easy way to get quick refund.”

She says chargebacks can punish businesses in triplicate. First, they lose the physical product. Then they have to give a full refund. Finally, they also have to pay high fees and financial penalties.

Many businesses lose $3 for every $1 lost to chargebacks.

“This is really bad news because some of the businesses that are currently experiencing post-pandemic chargebacks are the same businesses that were there when we needed them during the worst days of COVID,” she says. “It’s grossly unfair.”

Consumers have a responsibility to be honest and ethical. Filing a wrongful credit card chargeback destroys jobs, rewards criminal behavior, and inflates prices for everyone else.

In other words, while these pro tips will help you file a successful credit card chargeback, just because you can do it doesn’t mean you should.

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Caesars Sportsbook promo code generates $1,500 risk-free for Monday MLB https://innovativewords.com/caesars-sportsbook-promo-code-generates-1500-risk-free-for-monday-mlb/ Mon, 25 Jul 2022 21:30:28 +0000 https://innovativewords.com/caesars-sportsbook-promo-code-generates-1500-risk-free-for-monday-mlb/ The current Caesars Sportsbook promo code will offer a huge $1,500 risk-free bet on any baseball game this week. This is an introductory offer, so it is only for new users who are currently in legal sports betting markets such as New York. First, click on one of the promotion activation links on this page. […]]]>

The current Caesars Sportsbook promo code will offer a huge $1,500 risk-free bet on any baseball game this week. This is an introductory offer, so it is only for new users who are currently in legal sports betting markets such as New York.

First, click on one of the promotion activation links on this page. After that, use Caesars Sportsbook promo code AMNY15 when you reach the landing page. On the other side of the formalities, you will be entitled to a risk-free initial bet up to $1,500.

There are some intriguing pitcher matchups tonight, and this promotion gives you a chance to exploit your weaknesses. The bet can be placed in any market, so you can take a number of different strategic approaches. As you take advantage of the opportunity, you have the opportunity to rate the Caesars experience.

Click here and use promo code AMNY15 when signing up. If you win the risk-free bet, the winnings are deposited into your account without any conditions. If lost, you get a refund of site credit, so you’re back to square one.

Caesars Sportsbook Promo Code Summary

Let’s take a look at the terms from an overview. If you deposit and wager $1,500, you are making the most of this opportunity. At the same time, it won’t be a comfortable level for many players. Regardless of the increment you choose, your bet will be fully insured.

For example, let’s say you bet $220 on a side that is -110 on the moneyline. If they win, you will receive a cash payout of $200 and your $220 will be returned to you. In these circumstances, you don’t need a second chance. However, if your team is short, you get the $220 back in betting credit.

How to Use Caesars Sportsbook Promo Code

Here are the steps to follow to receive the risk-free bet:

1.) Above all, make sure the Caesars Sportsbook promo code AMNY15 is entered during the registration process.

2.) Second, follow the instructions to set up your account. Once your personal information has been accepted, your location will be verified to comply with gambling regulations.

3.) Third, make your initial deposit. All of the most commonly accepted methods are available, including PayPal, credit cards, debit cards, and online bank transfers.

4.) After that, take out your phone and download the app so you can place bets from anywhere in New York. Once you have the app, you can actually use your account while you are in any legal sports betting state.

5.) Finally, place a bet up to $1,500 on any market, and it will be fully insured.

MLB Earnings Boosts, Daily Odds Boosts & More

Established users enjoy a host of different ongoing benefits after applying the Caesars promo code. For example, there is currently an MLB bet for a Boost promotion. First, you place a parlay bet of $10+ with at least 4 legs and minimum odds of +400. Win or lose, you’ll get a 10% profit increase token that you can use on another parlay.

This is an example of the types of one-time promotions that are offered for a limited time. In addition, there are the daily odds increases. Every day players can choose from a number of viable propositions that offer improved odds.

Click here and use Caesars Sportsbook promo code AMNY15 to get your bet risk free. After signing up, you will receive a steady stream of ongoing offers for established players.

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Union Bank and JAN partner to empower over 300 girls https://innovativewords.com/union-bank-and-jan-partner-to-empower-over-300-girls/ Sat, 23 Jul 2022 22:09:10 +0000 https://innovativewords.com/union-bank-and-jan-partner-to-empower-over-300-girls/ As part of Junior Achievement Nigeria’s vision to inspire and prepare young people to succeed in a global economy and in line with Union Bank’s Sustainable Development Impact Strategy, the Bank, in partnership with Junior Achievement Nigeria, is set to implement the annual Leadership, Empowerment, Achievement and Development (LEAD) Camp for Girls. The LEAD camp […]]]>

As part of Junior Achievement Nigeria’s vision to inspire and prepare young people to succeed in a global economy and in line with Union Bank’s Sustainable Development Impact Strategy, the Bank, in partnership with Junior Achievement Nigeria, is set to implement the annual Leadership, Empowerment, Achievement and Development (LEAD) Camp for Girls.

The LEAD camp which begins on July 25, 2022 is a week-long program designed to empower young girls to be successful leaders in line with the United Nations Sustainable Development Goal – gender equality.

This year’s 21st anniversary edition marks the 8th year of partnership with the Bank and is the first time the camp will be held in hybrid mode.

300 girls will participate in activities such as leadership workshops, empowerment/panel sessions covering: financial literacy, entrepreneurship, technology, creative arts and entertainment, and developmental sessions such as coding , understanding sexual abuse and personal hygiene with women leaders from the private and public sectors in Nigeria and project group mentors.

Speaking about this year’s edition, Executive Director of Junior Achievement Nigeria, Foluso Gbadamosi said:

“The LEAD Junior Achievement Nigeria camp is a transformative experience for girls. To have top women from different organizations impacting our girls is not only inspiring, but reassuring and a clear indication that young girls can aspire to be all they were created to be.

Whatever career path they choose to pursue, they can succeed with the right guidance, mindset, skills and networks – that’s what this program offers.

We appreciate Union Bank for their continued support in partnering with us for LEAD Camp and look forward to more years of inspiring girls and enabling them to thrive.

Also commenting on the Bank’s continued partnership with JAN’s Brand and Marketing Director, Ogochukwu Ekezie-Ekaidem said:

“Union Bank is delighted to extend its longstanding partnership with Junior Achievement Nigeria for their LEAD Camp.

As a bank, we are committed to fostering the success of the communities we serve and this partnership reinforces our commitment to promoting gender equality and our goal to support girls.

We are proud to see the impact of the program on young girls across the country and we salute the efforts of the JAN team who work tirelessly to impact them.

Junior Achievement Nigeria (JAN) is part of Junior Achievement Worldwide (JAWW), the world’s largest and fastest growing non-profit economic education organization with a network of 120 countries.

Since its inception in 1999, JAN has reached more than one million students in over 20,000 classrooms in all 36 states and the FCT through more than 5,000 volunteers.

As part of a global network, JAN can leverage resources and expertise to deliver localized, cutting-edge experiential programs based on JAWW’s three pillars of work readiness, entrepreneurship and financial literacy, to young people school and unschooled, ages 5 to 27, free.

Founded in 1917 and listed on the Nigerian Stock Exchange, Union Bank of Nigeria Plc is one of Nigeria’s oldest and most respected financial institutions. The Bank is a trusted and recognizable brand, with an extensive network of over 300 branches across Nigeria.

The Bank currently offers a variety of personal and corporate banking services, including current account, savings and deposit, funds transfer, foreign exchange domiciliation, loans, overdrafts, leasing of equipment and trade finance.

The Bank also offers its customers convenient electronic banking channels and products, including online banking, mobile banking, debit cards, ATMs and point-of-sale systems.


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The French fintech Qonto plans to buy its German competitor Penta https://innovativewords.com/the-french-fintech-qonto-plans-to-buy-its-german-competitor-penta/ Fri, 22 Jul 2022 04:01:00 +0000 https://innovativewords.com/the-french-fintech-qonto-plans-to-buy-its-german-competitor-penta/ July 21 (Reuters) – Qonto, a French online bank for small and medium-sized enterprises (SMEs), on Friday announced plans to acquire German rival Penta, in a bid to create a European leader in digital corporate finance with over 300,000 customers. The deal, which is expected to close in the coming weeks, represents a “natural next […]]]>

July 21 (Reuters) – Qonto, a French online bank for small and medium-sized enterprises (SMEs), on Friday announced plans to acquire German rival Penta, in a bid to create a European leader in digital corporate finance with over 300,000 customers.

The deal, which is expected to close in the coming weeks, represents a “natural next step” in Qonto’s long-term ambition to become the financing solution of choice for 1 million customers by 2025, the company said. French fintech in a press release.

“The acquisition of Penta will enable Qonto to become the market leader in Germany – Europe’s largest banking market for SMEs – and further accelerate profitable growth in all markets,” the company added.

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Qonto currently serves more than 250,000 customers in France, Germany, Italy and Spain, while its German competitor serves 50,000 customers in Germany.

The group did not disclose the purchase price.

Qonto’s latest fundraising in January raised 486 million euros, bringing its valuation to 4.4 billion euros ($4.98 billion). Read more

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Reporting by Diana Mandiá in Gdansk Editing by Matthew Lewis

Our standards: The Thomson Reuters Trust Principles.

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The Glia and Access Softek team on digital customer service https://innovativewords.com/the-glia-and-access-softek-team-on-digital-customer-service/ Tue, 19 Jul 2022 14:15:31 +0000 https://innovativewords.com/the-glia-and-access-softek-team-on-digital-customer-service/ Glia, the leading digital customer service provider, today announced a strategic partnership with Access Softek, an omnichannel digital banking provider. The integration of Glia’s technology enables Access Softek to offer seamless digital customer service (DCS) as part of its digital banking platform. Access Softek has been in business for over 35 years and continues to […]]]>

Glia, the leading digital customer service provider, today announced a strategic partnership with Access Softek, an omnichannel digital banking provider.

The integration of Glia’s technology enables Access Softek to offer seamless digital customer service (DCS) as part of its digital banking platform.

Access Softek has been in business for over 35 years and continues to drive innovation in the financial industry. By adding Glia to its strong product portfolio, Access Softek will enable its more than 400 bank and credit union customers to seamlessly connect with customers and members in the digital realm, creating lasting loyalty.

“We are delighted to integrate Glia into our growing and innovative ecosystem of solutions for our customers. Glia, like Access Softek, has a proven track record of helping institutions transform the end-user experience,” said Chris Doner, CEO of Access Softek.

“Glia’s sophisticated digital customer service technology, when used with the Access Softek Access Digital banking product, provides great flexibility and choice to end users, allowing them to engage with their institutions as they see fit. more comfortable.”

Integrating Glia’s first digital customer service capabilities into the Access Softek platform enables institutions to meet customers where they are and provide assistance over digital channels, including SMS, chat, on-screen voice and video, without interrupting the digital connection. Collaboration tools such as CoBrowsing allow financial institutions to guide customers, helping to improve customer experience and increase efficiency.

“A growing number of financial institutions are adopting digital customer service (DCS) to align with the digital lifestyles of their members and customers and continuously meet their expectations. This partnership further expands our shared reach, enabling Access Softek to provide seamless DCS solutions for banks and credit unions to meet their OnScreen customers and members, keep them online, and improve the overall digital experience,” said Steve Kaish. , SVP of Alliances for Glia.

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COVID-19 lockdowns lead to rise in bank and credit card fraud as more people work and shop from home https://innovativewords.com/covid-19-lockdowns-lead-to-rise-in-bank-and-credit-card-fraud-as-more-people-work-and-shop-from-home/ Sun, 17 Jul 2022 19:59:09 +0000 https://innovativewords.com/covid-19-lockdowns-lead-to-rise-in-bank-and-credit-card-fraud-as-more-people-work-and-shop-from-home/ One in nine Australians have been the victim of personal fraud, with card fraud being the most common type due to the growing number of people banking and shopping online due to COVID-19. Key points: Almost 7% of the adult population or 1.4 million Australians were victims of card fraud in 2020-21 Banking and credit […]]]>

One in nine Australians have been the victim of personal fraud, with card fraud being the most common type due to the growing number of people banking and shopping online due to COVID-19.

Card fraud occurs when criminals steal your bank or credit card details to illegally access your account and steal money.

The Australian Bureau of Statistics said 11% of Australians, or more than 2 million people, experienced personal fraud in 2020-21, up from 8.5% in 2014-15.

This increase is due to an increase in card fraud, which was the most common type of fraud, followed by scams.

Around 1.4 million Australians were victims of card fraud in 2020-21, almost 7% of the adult population and a higher rate than in 2014-15.

And the main victims were people working from home during the coronavirus shutdowns, with people aged 35 to 54 being the most affected.

People between the ages of 35 and 54 were more likely to be victims of card fraud. (Provided: Australian Bureau of Statistics)

Fraud involving bank and credit card transactions reached $490 million in the 2020-21 financial year, according to industry self-regulator the Australian Payments Network, up 9.2% from last year. the previous year.

Total spending on cards increased to just over $847 billion in fiscal 2021, amid increased online spending during COVID-19 shutdowns.

Card not present fraud, in which card details are stolen and used to make purchases, accounted for 90% of Australian card fraud, while fraud involving lost and stolen cards has fallen.

Financial institutions, credit card companies and merchants are required to reimburse losses due to payment card fraud, provided that consumers do not give their financial details to anyone else.

“Several charges”

A woman in a brown dress is sitting at a desk and working on a laptop
Samantha Gray and her husband discovered that criminals were taking small amounts of money each month.(ABC News: Daniel Irvine)

Samantha Gray, 29, a retail worker, found out the hard way the scammers were using her bank debit card to watch the Netflix streaming service.

“I noticed I had two charges in the same month for Netflix and I thought that was very weird and not fair,” she said.

Mrs. Gray and her husband only discovered the fraud because they started performing a monthly expense audit.

They discovered that the card had been used illegally for two years on Netflix and about $300 had been taken from the account.

But the bank only refunded part of the money.

“They said maybe they could get some money back through their fraud department,” Ms Gray said.

“They never guaranteed I would recover from it and it only lasted a few months.

“I think they could probably repay more. I know with my experience I certainly didn’t get the full amount back, unfortunately.”

And it wasn’t the first time Ms. Gray had been the victim of card fraud.

Several years earlier, criminals drained money from another account and went on a spending spree.

“There were all these really weird accusations that I definitely didn’t make.”

“I called the bank and they were like, ‘Yes, your card was hacked.'”

Card Fraud

A woman wearing a white t-shirt and black blazer sits and smiles at the camera.
Australian Banking Association chief executive Anna Bligh said card fraud remained a serious problem.(ABC News: John Gunn)

Former Queensland Premier Anna Bligh heads the Australian Banking Association, which represents the country’s banks.

She said ABC Financial Institutions spend billions of dollars on technology to catch scammers.

“When we look at the picture of how many of our transactions are vulnerable to [card] fraud is actually a small number, $490 million, which sounds like a lot of money, but in the context of trillions of dollars of transactions each year, I think that tells us that our system is relatively safe,” she said.

Commonwealth Bank said earlier this month that it would dramatically increase its resources and technology to fight scammers.

It has introduced new artificial intelligence technology to detect suspicious and unusual behavior on its digital banking platforms and alert customers to potential scams.

Ms Bligh said she did not see a time when financial institutions would not reimburse losses for most card fraud.

“They want to protect their customers’ money,” Ms Bligh said.

“It’s important for their reputation.

While financial institutions are responsible for reimbursing fraudulent transactions, there are gray areas.

You probably won’t get a refund if you click on a fake online banking link or if you deliberately or accidentally reveal your personal identification number (PIN) to someone else.

Ms Bligh said that in the majority of cases of card fraud, customers would get a refund.

“So in most cases where the customer hasn’t breached the terms and conditions of their card, so they haven’t given their card to someone else to use, they don’t ‘didn’t give his PIN, in most cases it was a fraud [they will get a refund]“said Ms Bligh.

Morningstar banking analyst Nathan Zaia said card fraud refunds don’t represent a huge amount of money for financial institutions, given how much they earn on their product line.

“I think if you look in the context of bank earnings, it’s not a major issue.”

“Customers want to know that their money is safe with a bank.”

Scams on the rise

As most card fraud victims are reimbursed and the fraud rate has dropped in 2021 compared to FY 2018, Gerard Brody of Melbourne’s Consumer Action Law Center sees scams as the biggest threat, especially for the elderly and vulnerable.

In a recent report, the Australian Competition and Consumer Commission (ACCC) said Australians lost more than $2 billion to scams last year, a record amount.

“At Consumer Action, we are seeing more and more complaints about scams,” Brody told the ABC.

“I think it’s increased significantly during the pandemic period, where people are engaging in a lot more e-commerce at home.”

Mr Brody wants to see new UK-style protections put in place here, including an eventual refund code that requires banks to offer compensation to people who are tricked into sending money to criminals.

Documents released by corporate regulator the Australian Securities and Investments Commission earlier this year under freedom of inflation laws revealed that Australian financial institutions were fighting proposals for new bonds aimed at prevent scams or reimburse customers, including confirmation of beneficiary service for electronic payments.

Banks say blanket refunds will further encourage scammers and customers may take less care to protect their bank details.

Action is being taken by the authorities against SMS scams, with mobile providers being forced to identify, block and trace SMS scams or face fines.

Spot the scammers

How to spot a scam

Moneysmart.com.au

Unauthorized transactions

  • When someone transfers money from your account without permission
  • A payment to a person or business you don’t know
  • A cash pick-up at a location you haven’t been to
  • A transaction on a day when you haven’t used your account
  • A payment made twice

Credit card scams

  • Unusual purchases on your credit card
  • Check credit card statements regularly
  • Report unusual transactions to the bank

The federal government’s Moneysmart website recommends that consumers check their bank and credit card statements regularly and familiarize themselves with the different types of transactions in their accounts, which makes it easier to catch an error.

Samantha Gray has found a solution to fight scammers, especially criminals who take small amounts of money from accounts in the hope that account holders won’t notice.

It has set up a separate debit card for regular payments for services such as Netflix.

“So we put money in and when that money is gone, it’s gone,” she said.

Consumers should report scams to their financial institution, the police and government agencies, including the ACCC, ASIC and the Australian Tax Office.

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Wise (LON:WISE) PT lowered to GBX 410 https://innovativewords.com/wise-lonwise-pt-lowered-to-gbx-410/ Sat, 16 Jul 2022 06:11:38 +0000 https://innovativewords.com/wise-lonwise-pt-lowered-to-gbx-410/ Wise (LON:WISE – Get Grade) saw its price target lowered by Credit Suisse Group stock analysts from 640 GBX ($7.61) to 410 GBX ($4.88) in a research report released Thursday to clients and investors, Marketbeat Ratings reports. The brokerage currently has a “neutral” rating on the stock. Credit Suisse Group’s price target would point to […]]]>

Wise (LON:WISE – Get Grade) saw its price target lowered by Credit Suisse Group stock analysts from 640 GBX ($7.61) to 410 GBX ($4.88) in a research report released Thursday to clients and investors, Marketbeat Ratings reports. The brokerage currently has a “neutral” rating on the stock. Credit Suisse Group’s price target would point to a potential upside of 20.09% from the company’s previous close.

A number of other analysts have also published reports on the company. Citigroup reaffirmed a “sell” rating on Wise shares in a Monday, June 20 report. Morgan Stanley lowered its price target on Wise from GBX 950 ($11.30) to GBX 700 ($8.33) and set an “equal weight” rating on the stock in a Friday, March 25 report. Finally, Barclays reaffirmed an “equal weight” rating and issued a target price of GBX 510 ($6.07) on Wise shares in a Wednesday, June 29 report.

Sound stock performance

Shares of LON WISE opened Thursday at 341.40 GBX ($4.06). The company has a debt ratio of 23.39, a quick ratio of 0.06 and a current ratio of 1.05. The company has a market cap of £4.86 billion and a price to earnings ratio of 11,380.00. The company’s 50-day simple moving average is 342.51 GBX and its 200-day simple moving average is 472.26 GBX. Wise has a 52-week minimum of 285 GBX ($3.39) and a 52-week maximum of 1,176.50 GBX ($13.99).

Insiders place their bets

In other Wise news, insider Matthew Briers sold 31,156 shares of the company in a trade that took place on Tuesday, May 3. The stock was sold at an average price of 397 GBX ($4.72), for a total value of £123,689.32 ($147,109.09).

Company profile wise

(Get an evaluation)

Wise plc provides cross-border money transfer services for individuals and businesses in Europe, UK, Asia-Pacific, North America and internationally. The Company’s payment infrastructure includes various products, including Wise Transfer for sending money overseas; Wise Account to meet the multi-currency banking needs of individuals; Wise Business, an account that offers business customers international banking functionality; and Wise Platform which enables banks, including credit unions and financial institutions, and corporate partners to integrate its payment network into their own mobile apps or online banking services.

See also



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Santiago-Lugo, Jonathan – (18) 3922 (A)(1) Theft by trickery (F3) and 2 additional charges https://innovativewords.com/santiago-lugo-jonathan-18-3922-a1-theft-by-trickery-f3-and-2-additional-charges/ Thu, 14 Jul 2022 13:13:31 +0000 https://innovativewords.com/santiago-lugo-jonathan-18-3922-a1-theft-by-trickery-f3-and-2-additional-charges/ On July 8, 2022, the Lower Allen Township Police Department’s arrest warrant for Jonathan Santiago-Lugo was served. Mandate details Type of mandate: Criminal Date of issue: Wednesday, June 29, 2022 Issuing authority: Mr. DJ Delozier Detention Department: Lower Allen Township Police Department File number: CR-294-22 ID: LA-22-03096 On March 17, 2021, a check for $4,000 […]]]>

On July 8, 2022, the Lower Allen Township Police Department’s arrest warrant for Jonathan Santiago-Lugo was served.

Mandate details

  • Type of mandate: Criminal
  • Date of issue: Wednesday, June 29, 2022
  • Issuing authority: Mr. DJ Delozier
  • Detention Department: Lower Allen Township Police Department
  • File number: CR-294-22
  • ID: LA-22-03096

On March 17, 2021, a check for $4,000 was remotely deposited into the account of Members First member Jonathan Santiago-Lugo. The check was drawn from the account of “Bankers Life and Casualty Company”. The check was made payable to “Yaquelin Leheque”. Leheque’s name was not on the account.

Following the deposit, four online bank transfers were made to a second account belonging to Santiago-Lugo. Following the transfers, several debit card transactions were made. The Bank of New York Mellon informed 1st FCU members that the name on the check and the account the money was transferred to did not match.

On March 25, 25/03/2022, Santiago-Lugo contacted the member’s 1st FCU and agreed to pay $200 per month until the $4,000 was paid in full. Payments were due to begin in April 2022. He has not made any payments and a warrant has been issued for his arrest.

Mandate served.

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